Customer Help and Support

We have provided further information below to assist our customers in better understanding their electricity account

Help and Support

General Enquiries – 1300 791 970 (AU only)

After Hours Faults – 1300 448 826

Monday – Friday 8:00am – 5:00pm (AEST)

No contact list

From time to time we will let you know about our products and offers. If you’d prefer not to receive marketing and special offer communications from WINconnect, please let us know. You can do so by e-mailing us at or by writing to us at WINconnect Customer Service, PO Box 217, Hawthorn VIC 3122. We will keep providing you with these offers until you tell us otherwise.

Complaints and feedback

Feedback is important, and helps us improve the way we do things.

How to provide feedback?

  • Raise your concerns with a member of our team, who will make every effort to resolve your concerns promptly. In some cases we may request that you notify us of your concerns in writing.
  • If concerns remain, you may request to speak to a supervisor who will review your case and advise any decisions reached. Some matters, such as supply quality problems, have to be referred to a distributor and may take longer to sort out due to their technical nature. We’ll let you know if there’s likely to be any significant delay and keep you up to date as we are notified of progress.
  • Whatever the problem, contacting us first is generally the quickest way to fix things, and often helps us make improvements for other customers. If by any chance you are still not satisfied, you can refer your concerns to the relevant tribunal in your state that can act as a dispute resolution party e.g. VCAT, NCAT.

View our complaints + dispute resolution policy here

Electricity pricing explained

For electricity pricing information including contributing factors which influence pricing click here.