Customer Help and Support

We have provided further information below to assist our customers in better understanding their electricity account.

Help and Support

General Enquiries – 1300 791 970 (AU only)

Emergencies – 1300 448 862

Monday – Friday 8:00am – 5:00pm (AEST)

No contact list

From time to time we will let you know about our products and offers. If you’d prefer not to receive marketing and special offer communications from WINconnect, please let us know. You can do so by e-mailing us at or by writing to us at WINconnect Customer Service, PO Box 217, Hawthorn VIC 3122. We will keep providing you with these offers until you tell us otherwise.

Complaints and feedback

Feedback is important and helps us improve the way we do things.

How to provide feedback?

  • Raise your concerns with a member of our team, who will make every effort to resolve your concerns promptly. In some cases, we may request that you notify us of your concerns in writing.
  • If concerns remain, you may request to speak to a supervisor who will review your case and advise any decisions reached. Some matters, such as supply quality problems, have to be referred to a distributor and may take longer to sort out due to their technical nature. We’ll let you know if there’s likely to be any significant delay and keep you up to date as we are notified of progress.
  • Whatever the problem, contacting us first is generally the quickest way to fix things, and often helps us make improvements for other customers. If by any chance you are still not satisfied, you can refer your concerns to the relevant tribunal in your state that can act as a dispute resolution party (e.g. VCAT or NCAT).
New South Wales


Energy and Water Ombudsman NSW

Mail: Reply Paid 86550, Sydney South NSW 1234.

Phone: 1800 246 545

Fax: 1800 812 291






Energy and Water Ombudsman Victoria

Mail: Reply Paid 469, Melbourne VIC 8060.

Phone: 1800 500 509

Fax: 1800 500 549






Energy and Water Ombudsman Queensland

Mail: PO Box 3640, South Brisbane QLD 4101.

Phone: 1800 662 837

Fax: (07) 3227 7068




South Australia


Energy Industry Ombudsman SA

Mail: GPO Box 2947, Adelaide SA 5001.

Phone: 1800 665 565

Fax: 1800 665 165






ACT Civil and Administrative Tribunal

Mail: GPO Box 370, Canberra ACT 2601.

Phone: (02) 6207 1740

Fax: (02) 6205 4855




Western Australia


Energy and Water Ombudsman WA

Mail: PO Box Z5386, St Georges Terrace Perth WA 6831.

Phone: (08) 9220 7588

Fax: (08) 9220 7599




View our complaints + dispute resolution policy here

Electricity pricing explained

For electricity pricing information including contributing factors which influence pricing click here.