We have provided further information below to assist our customers in better understanding their electricity account.
From time to time we will let you know about our products and offers. If you’d prefer not to receive marketing and special offer communications from WINconnect, please let us know. You can do so by e-mailing us at firstname.lastname@example.org or by writing to us at WINconnect Customer Service, PO Box 217, Hawthorn VIC 3122. We will keep providing you with these offers until you tell us otherwise.
Feedback is important and helps us improve the way we do things.
How to provide feedback?
- Raise your concerns with a member of our team, who will make every effort to resolve your concerns promptly. In some cases, we may request that you notify us of your concerns in writing.
- If concerns remain, you may request to speak to a supervisor who will review your case and advise any decisions reached. Some matters, such as supply quality problems, have to be referred to a distributor and may take longer to sort out due to their technical nature. We’ll let you know if there’s likely to be any significant delay and keep you up to date as we are notified of progress.
- Whatever the problem, contacting us first is generally the quickest way to fix things, and often helps us make improvements for other customers. If by any chance you are still not satisfied, you can refer your concerns to the relevant tribunal in your state that can act as a dispute resolution party (e.g. VCAT or NCAT).
|New South Wales
Energy and Water Ombudsman NSW
Mail: Reply Paid 86550, Sydney South NSW 1234.
Phone: 1800 246 545
Fax: 1800 812 291
Energy and Water Ombudsman Victoria
Mail: Reply Paid 469, Melbourne VIC 8060.
Phone: 1800 500 509
Fax: 1800 500 549
Energy and Water Ombudsman Queensland
Mail: PO Box 3640, South Brisbane QLD 4101.
Phone: 1800 662 837
Fax: (07) 3227 7068
Energy Industry Ombudsman SA
Mail: GPO Box 2947, Adelaide SA 5001.
Phone: 1800 665 565
Fax: 1800 665 165
ACT Civil and Administrative Tribunal
Mail: GPO Box 370, Canberra ACT 2601.
Phone: (02) 6207 1740
Fax: (02) 6205 4855
Energy and Water Ombudsman WA
Mail: PO Box Z5386, St Georges Terrace Perth WA 6831.
Phone: (08) 9220 7588
Fax: (08) 9220 7599