Financial Support

We understand that some customers may find themselves experiencing payment difficulties and may need assistance to help their bills. If you need assistance, speak with our customer service team on 1300 791 970 to discuss potential options such as an extension or payment plan to help manage your energy bills.

Experiencing Hardship

Our WINassist program provides personalised assistance and support to our residential customers who are experiencing short or long-term financial hardship.  If you find yourself experiencing financial difficulty and you cannot pay your energy bill, please contact us for assistance as soon as you can on 1300 791 970.

We understand that you might fall into hardship for different reasons and under different circumstances. This means your needs, and the way we can support you will be tailored to an individual solution.