Electricity
Additional Fees and Charges – Electricity |
Cost (incl GST) |
| Connection Fee – Move In:
Next Day Move In
Same Day Move In
Priority Move In
Emergency Move In Connection |
$78.65
$102.58
$313.45
$313.45
|
| Disconnection Fee – Move Out:
Next Day Move Out
Same Day Move Out
Priority Move Out |
$38.50 (will change to $78.65 from 1 July 2024)
$88.00 (will change to $102.58 from 1 July 2024)
$88.00 (will change to $313.45 from 1 July 2024) |
| Special Meter Read Fee (field visit) – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter.
Bulk Special Meter Read >50 Meter – $/meter – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter. |
$38.50 (will change to $39.89 from 1 July 2024)
$16.50 (will change to $39.89 from 1 July 2024) |
| Service Technician Fees:
Service Technician Visit Fee – By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.
Wasted Field Visit Fee – Business hours only. NEXT DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Field Visit Fee –Business hours only. SAME DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Service Technician Fee – Business hours only. NEXT DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off.
Wasted Service Technician Fee – Business hours only. SAME DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off. |
Quoted
$38.50 (will change to $78.65 from 1 July 2024)
$38.50 (will change to $102.58 from 1 July 2024)
$198.00 (will change to $78.65 from 1 July 2024)
$198.00 (will change to $102.58 from 1 July 2024)
|
| Reconnection Fee after disconnection for non-payment
‘Next Day” connection applies if request is received by 5pm day before for connection on the next business day (fee is for disc and reconn all in one). |
$198.00 (will change to $157.30 from 1 July 2024) |
| Meter Investigation
Business hours only. Next Day. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition. |
$176.00 (will change to $213.15 from 1 July 2024) |
| Meter Testing
See local Distributor’s website for charges. |
Quoted (will change to $213.15 from 1 July 2024) |
| Bill Postage & Historical Billing information:
Postage & Handling Fee for Invoices Sent by Post – $/invoice posted via mail services. Historical Billing Information or Meter Data – Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period. |
$0.00
$0.00 |
| Payment Dishonor Fee
Cheque Any fees incurred for dishonored. Direct debit (bank account) Will be applied to the next bill. Direct Debit (credit card) No fee. |
Pass through $2.75 $0.00 |
| Off Supply Charges for National Response Center to Apply
After 5pm Monday – Thursday ex pub hol and before 10.00am on next business day – timeframe agreed with customer
“Priority” same day site attendance by 5.30pm if request is received by 10.30am on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 10.30am and 2.30pm on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 2.30pm and 5.00pm on same business day.
After 5pm Friday or on a public hol or weekend and before 10.00am on next business day – timeframe agreed with customer |
$78.65 (from 1 July 2024)
$102.58(from 1 July 2024)
$313.45(from 1 July 2024)
$313.45(from 1 July 2024)
$512.92(from 1 July 2024) |
| New or Upgraded Metering Charge | |
| Meter Reconfiguration Charge
Applies due to the installation of a solar meter or when meter reprogramming is required |
$71.50 |
| 1PH interval mtr | Quoted |
| 3PH interval mtr | Quoted |
| 3PH CT interval mtr | Quoted |
| New Connection Fees | Jemena | United Energy | Citipower | Powercor | Ausnet Services |
| Single Phase (ToU) | $655.60 | $520.30 | $555.50 | $557.70 | $233.20 |
| Three Phase (ToU) | $850.03 | $520.30 | $664.40 | $689.70 | $349.80 |
| Three Phase CT (ToU) | Quoted | Quoted | $2,780.80 | $2,703.80 | $503.80 |
A new connection fee may be charged for establishing the connection between the community energy network and your tenancy. If you are not the owner of the property, this fee is recoverable from your landlord under the Residential Tenancies Act 1997 (Section 53): Residential Tenancies Act 1997 (Section 53) (view online) Landlord’s liability for various utility charges 53. Landlord’s liability for various utility charges(1) A landlord is liable for-(a) the installation costs and charges in respect of the initial connection to rented premises of any electricity, water, gas, bottled gas or oil supply service.
Additional Fees and Charges – Electricity |
Cost (Incl GST) |
| Connection Fee – Move In
Next Day Move In
Same Day Move In
Priority Move In
Emergency Connection |
$78.65
$102.58
$313.45
$313.45 |
| Disconnection Fee – Move Out
Next Day Move Out
Same Day Move Out
Priority Move Out |
$0.00 (will change to $78.65 from 1 July 2024)
$106.70 (will change to $102.58 from 1 July 2024)
$106.70 (will change to $313.45 from 1 July 2024) |
| Special Meter Read Fee (field visit) – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter.
Bulk Special Meter Read >$/meter – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter. |
$0.00 (will change to $39.89 from 1 July 2024)
$11.61 (will change to $39.89 from 1 July 2024) |
| Service Technician Fees
Service Technician Visit Fee – By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.
Wasted Field Visit Fee – Business hours only. NEXT DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Field Visit Fee – Business hours only. SAME DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Service Technician Fee – Business hours only. NEXT DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off.
Wasted Service Technician Fee – Business hours only. SAME DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off. |
Quoted
$40.02 (will change to $78.65 from 1 July 2024)
$40.02 (will change to $102.58 from 1 July 2024)
$50.15 (will change to $78.65 from 1 July 2024)
$50.15 (will change to $102.58 from 1 July 2024) |
| Reconnection Fee after disconnection for non-payment – ‘Next Day” connection applies if request is received by 5pm day before for connection on the next business day. (fee is for disc and reconn all in one) | $141.22 (will change to $157.30 from 1 July 2024) |
| Meter Investigation
Business hours only. Next Day. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition.
Meter Testing See local Distributor’s website for charges. |
Quoted (will change to $213.15 from 1 July 2024)
Quoted (will change to $213.15 from 1 July 2024) |
| Payment Dishonour Fee
Cheque Any fees incurred for dishonoured.
Direct debit (bank account) Will be applied to the next bill. Direct Debit (credit card) No fee. |
Pass through
$2.75
$0.00 |
| Historical Billing Information or Meter Data
Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period. |
$0.00 |
| Off Supply Charges for National Response Center to Apply
After 5pm Monday – Thursday ex pub hol and before 10.00am on next business day – timeframe agreed with customer
“Priority” same day site attendance by 5.30pm if request is received by 10.30am on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 10.30am and 2.30pm on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 2.30pm and 5.00pm on same business day.
After 5pm Friday or on a public hol or weekend and before 10.00am on next business day – timeframe agreed with customer |
$78.65 (from 1 July 2024)
$102.58(from 1 July 2024)
$313.45(from 1 July 2024)
$313.45(from 1 July 2024)
$512.92(from 1 July 2024) |
| New or Upgraded Metering Charge | |
| Meter Reconfiguration Charge
Applies due to the installation of a solar meter or when meter reprogramming is required. |
$71.50 |
| 1PH interval mtr | Quoted |
| 3PH interval mtr | Quoted |
| 3PH CT interval mtr | Quoted |
Additional Fees and Charges – Electricity |
Cost (Incl GST) |
| Connection Fee – Move In
Next Day Move In
Same Day Move In
Priority Move In
Emergency Connection “Emergency” connection applies if request is received after 2pm for connection on the same day. |
$78.65
$102.58
$313.45
$313.45
|
| Disconnection Fee
Next Day Move Out
Same Day Move Out
Priority Move Out |
$8.76(will change to $78.65 from 1 July 2024)
$106.70 (will change to $102.58 from 1 July 2024)
$106.70 (will change to $313.45 from 1 July 2024) |
| Special Meter Read Fee (field visit) – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter.
Bulk Special Meter Read >$/meter – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter. |
$8.76 (will change to $39.89 from 1 July 2024)
$11.61 (will change to $39.89 from 1 July 2024) |
| Service Technician Fees
Service Technician Visit Fees – By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.
Wasted Field Visit Fee – Business hours only. NEXT DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Field Visit Fee – Business hours only. SAME DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Service Technician Fee – Business hours only. NEXT DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off.
Wasted Service Technician Fee – Business hours only. SAME DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off. |
Quoted
$8.76 (will change to $78.65 from 1 July 2024)
$8.76 (will change to $102.58 from 1 July 2024)
$134.75(will change to $78.65 from 1 July 2024)
$134.75(will change to $102.58 from 1 July 2024) |
| Reconnection Fee after disconnection for non-payment
‘Next Day” connection applies if request is received by 5pm day before for connection on the next business day (fee is for disc and reconn all in one). |
$50.05 (will change to $157.30 from 1 July 2024) |
| Meter Investigation
Business hours only. Next Day. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition. |
Quoted(will change to $213.15 from 1 July 2024) |
| Meter Testing
See local Distributor’s website for charges. |
Quoted (will change to $213.15 from 1 July 2024) |
| Bill Postage & Historical Billing information:
Postage & Handling Fee for Invoices Sent by Post – $/invoice posted via mail services.
Historical Billing Information or Meter Data – Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period. |
$2.20
$0.00 |
| Payment Dishonor Fee
Cheque Any fees incurred for dishonored.
Direct debit (bank account) Will be applied to the next bill.
Direct Debit (credit card) No fee. |
Pass through
$2.75
$0.00 |
| Off Supply Charges for National Response Center to ApplyAfter 5pm Monday – Thursday ex pub hol and before 10.00am on next business day – timeframe agreed with customer
“Priority” same day site attendance by 5.30pm if request is received by 10.30am on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 10.30am and 2.30pm on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 2.30pm and 5.00pm on same business day.
After 5pm Friday or on a public hol or weekend and before 10.00am on next business day – timeframe agreed with customer |
$78.65 (from 1 July 2024)
$102.58(from 1 July 2024)
$313.45(from 1 July 2024)
$313.45(from 1 July 2024)
$512.92(from 1 July 2024) |
| New or Upgraded Metering Charge | |
| Meter Reconfiguration Charge
Applies due to the installation of a solar meter or when meter reprogramming is required. |
$71.50 |
| 1PH interval mtr | Quoted |
| 3PH interval mtr | Quoted |
| 3PH CT interval mtr | Quoted |
Additional Fees and Charges – Electricity |
Cost (Incl GST) |
| Connection Fee
Next Day Move In
Same Day Move In
Priority Move In
Emergency Connection |
$78.65
$102.58
$313.45
$313.45 |
| Disconnection Fee – Move Out
Next Day Move Out
Same Day Move Out
Priority Move Out
|
$40.48(will change to $78.65 from 1 July 2024)
$95.81(will change to $102.58 from 1 July 2024)
$95.81(will change to $313.45 from 1 July 2024) |
| Special Meter Read Fee (field visit) – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter.
Bulk Special Meter Read > $/meter – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter. |
$15.07(will change to $39.89 from 1 July 2024)
$15.07(will change to $39.89 from 1 July 2024) |
| Service Technician Fees
Service Technician Visit Fee – By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.
Wasted Field Visit Fee – Business hours only. NEXT DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Field Visit Fee – Business hours only. SAME DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Service Technician Fee – Business hours only. NEXT DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off.
Wasted Service Technician Fee – Business hours only. SAME DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off. |
Quoted
$40.48(will change to $78.65 from 1 July 2024)
$40.48(will change to $102.58 from 1 July 2024)
$181.50 (will change to $78.65 from 1 July 2024)
$181.50(will change to $102.58 from 1 July 2024) |
| Reconnection Fee after disconnection for non-payment (fee is for disc and reconn all in one)
‘Next Day” connection applies if request is received by 5pm day before for connection on the next business day (fee is for disc and reconn all in one) |
$80.96(will change to $157.30 from 1 July 2024) |
| Meter Investigation
Business hours only. Next Day. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition. |
Quoted (will change to $213.15 from 1 July 2024) |
| Meter Testing
See local Distributor’s website for charges. |
Quoted(will change to $213.15 from 1 July 2024) |
| Bill Postage & Historical Billing information:
Postage & Handling Fee for Invoices Sent by Post – $/invoice posted via mail services.
Historical Billing Information or Meter Data – Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period. |
$2.20
$0.00 |
| Payment Dishonor Fee
Cheque Any fees incurred for dishonored.
Direct debit (bank account) Will be applied to the next bill.
Direct Debit (credit card) No fee. |
Pass through
$2.75
$0.00 |
| Off Supply Charges for National Response Center to ApplyAfter 5pm Monday – Thursday ex pub hol and before 10.00am on next business day – timeframe agreed with customer
“Priority” same day site attendance by 5.30pm if request is received by 10.30am on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 10.30am and 2.30pm on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 2.30pm and 5.00pm on same business day.
After 5pm Friday or on a public hol or weekend and before 10.00am on next business day – timeframe agreed with customer |
$78.65 (from 1 July 2024)
$102.58(from 1 July 2024)
$313.45(from 1 July 2024)
$313.45(from 1 July 2024)
$512.92(from 1 July 2024) |
| New or Upgraded Metering Charge | |
| Meter Reconfiguration Charge
Applies due to the installation of a solar meter or when meter reprogramming is required. |
$71.50 |
| 1PH interval mtr | $220.66 |
| 3PH interval mtr | $543.40 |
| 3PH CT interval mtr | Quoted |
Additional Fees and Charges – Electricity |
Cost (Incl GST) |
| Connection Fee
Next Day Move In
Same Day Move In
Priority Move In
Emergency Connection “Emergency” connection applies if request is received after 2pm for connection on the same day. |
$78.65
$102.58
$313.45
$313.45 |
| Disconnection Fee – Move Out
Next Day Move Out
Same Day Move Out
Priority Move Out
|
$28.27(will change to $78.65 from 1 July 2024)
$97.00(will change to $102.58 from 1 July 2024)
$97.00(will change to $313.45 from 1 July 2024)
|
| Special Meter Read Fee (Field Visit) – ‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter.
Bulk Special meter read > $/meter -‘Next Day” field visit applies if request is received by 5pm day before for next business day. Type 5 & 6 meter.
|
$16.63 (will change to $39.89 from 1 July 2024)
$0.00 (will change to $39.89 from 1 July 2024) |
| Service Technician Fees:
Service Technician Visit Fees – By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.
Wasted Field Visit Fee – Business hours only. NEXT DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Field Visit Fee – Business hours only. SAME DAY E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.
Wasted Service Technician Fee – Business hours only. NEXT DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off.
Wasted Service Technician Fee – Business hours only. SAME DAY. Applies when a service technician booking is wasted and not due to any fault of WINconnect. E.g. fault attendance found consumer’s main switch was off. |
Quoted
$38.50 (will change to $78.65 from 1 July 2024)
$38.50 (will change to $102.58 from 1 July 2024)
$198.00 (will change to $78.65 from 1 July 2024)
$198.00 (will change to $102.58 from 1 July 2024) |
| Historical Billing Information or Meter Data
Fee only applies if information requested is > 2 years old or has been requested more than 4 times in any 12 month period. |
$0.00 |
| Meter Investigation
Business hours only. Next Day. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition. |
Quoted (will change to $213.15 from 1 July 2024) |
| Meter Testing
See local Distributor’s website for charges. |
$305.59(will change to $305.00 from 1 July 2024) |
| Meter Reconfiguration Charge
Applies due to the installation of a solar meter or when meter reprogramming is required. |
$71.50 |
| Off Supply Charges for National Response Center to ApplyAfter 5pm Monday – Thursday ex pub hol and before 10.00am on next business day – timeframe agreed with customer
“Priority” same day site attendance by 5.30pm if request is received by 10.30am on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 10.30am and 2.30pm on same business day.
“Priority” same day site attendance by 5.30pm if request is received by 2.30pm and 5.00pm on same business day.
After 5pm Friday or on a public hol or weekend and before 10.00am on next business day – timeframe agreed with customer |
$78.65 (from 1 July 2024)
$102.58(from 1 July 2024)
$313.45(from 1 July 2024)
$313.45(from 1 July 2024)
$512.92(from 1 July 2024) |
| Reconnection Fee after disconnection for non-payment ‘Next Day” connection applies if request is received by 5pm day before for connection on the next business day. (fee is for disc and reconn all in one) | $160.00(will change to $157.30 from 1 July 2024) |
| New or Upgraded Metering Charge
1PH interval meter 3PH interval meter 3PH CT interval meter |
$0.00 $0.00 $0.00 |
Hot Water
Additional Fees and Charges – Hot Water |
Cost |
| Standard Hot Water Connection Fee
Standard Hot Water Connection Fee applies when a ‘Get Connected’ request is received by 2pm on a business day and a start read/connection is carried out the next business day or thereafter. |
$0.00 |
| Standard Hot Water Move-Out Fee
Standard Hot Water Move-Out Fee applies when a ‘Moving Out’ request is received by 2pm on a business day and a final read/disconnection is carried out the next business day or thereafter. |
$0.00 |
| Priority Hot Water Connection Fee / Priority Hot Water Move Out Fee
(This service may not be available in all areas) Priority Hot Water Connection Fee applies for same day connection when a ‘Priority Get Connected’ request is received before 2pm on a business day and a start read/connection is carried out that day, or the following business day if received after 2pm. Priority Hot Water Move Out Fee applies when a ‘Priority Moving Out’ request is received before 2pm on a business day and a final read/disconnection is carried out that day, or the following business day if received after 2pm. |
$88.00
|
| Emergency Hot Water Connection Fee/ Emergency Hot Water Move Out Fee
(This service may not be available in all areas) Emergency Hot Water Connection Fee applies for same day connection when a ‘Emergency Get Connected’ request is received after 2pm on a business day and a start read/connection is carried out on that day. Emergency Hot Water Move Out Fee applies when a ‘Emergency Moving Out’ request is received after 2pm on a business day and a final read/disconnection is carried out that day. |
$264.00 |
| Reconnection Fee
Reconnection after customer was disconnected for example for non-payment (fee for disconnection and reconnection all in one). |
$198.00 |
| Paper Bill Fee
A fee for receiving a bill in the mail. |
$0.00 |
| Meter investigation (if no fault detected)
A fee for when a customer has initiated request for special meter investigation, e.g. internal data analysis, wiring transposition, and the investigation is provided during business hours. |
$193.60 |
| Meter testing (if no fault detected)
As quoted |
As quoted |
| Installation of a new or upgraded meter
As quoted |
As quoted |
| Meter reconfiguration charge
Applies due to installation of a solar meter or when meter programming is required |
As quoted |
| Card payment fee
A fee for paying by Mastercard, Visa or another payment method where we incur a merchant services fee, which will be applied to the next bill |
$0.00 |
Additional Fees and Charges – Hot Water |
Cost |
| Standard Hot Water Connection Fee
Standard Hot Water Connection Fee applies when a ‘Get Connected’ request is received by 2pm on a business day and a start read/connection is carried out the next business day or thereafter. |
$0.00 |
| Standard Hot Water Move-Out Fee
Standard Hot Water Move-Out Fee applies when a ‘Moving Out’ request is received by 2pm on a business day and a final read/disconnection is carried out the next business day or thereafter. |
$0.00 |
| Priority Hot Water Connection Fee / Priority Hot Water Move Out Fee
(This service may not be available in all areas) Priority Hot Water Connection Fee applies for same day connection when a ‘Priority Get Connected’ request is received before 2pm on a business day and a start read/connection is carried out that day, or the following business day if received after 2pm. Priority Hot Water Move Out Fee applies when a ‘Priority Moving Out’ request is received before 2pm on a business day and a final read/disconnection is carried out that day, or the following business day if received after 2pm. |
$106.70
|
| Emergency Hot Water Connection Fee/ Emergency Hot Water Move Out Fee
(This service may not be available in all areas) Emergency Hot Water Connection Fee applies for same day connection when a ‘Emergency Get Connected’ request is received after 2pm on a business day and a start read/connection is carried out on that day. Emergency Hot Water Move Out Fee applies when a ‘Emergency Moving Out’ request is received after 2pm on a business day and a final read/disconnection is carried out that day. |
$308.00 |
| Reconnection Fee
Reconnection after customer was disconnected for example for non-payment (fee for disconnection and reconnection all in one). |
$184.69 |
| Paper Bill Fee
A fee for receiving a bill in the mail. |
$0.00 |
| Meter investigation (if no fault detected)
A fee for when a customer has initiated request for special meter investigation, e.g. internal data analysis, wiring transposition, and the investigation is provided during business hours. |
$193.60 |
| Meter testing (if no fault detected)
As quoted |
As quoted |
| Installation of a new or upgraded meter
As quoted |
As quoted |
| Meter reconfiguration charge
Applies due to installation of a solar meter or when meter programming is required |
As quoted |
| Card payment fee
A fee for paying by Mastercard, Visa or another payment method where we incur a merchant services fee, which will be applied to the next bill |
$0.00 |
Additional Fees and Charges – Hot Water |
Cost |
| Standard Hot Water Connection Fee
Standard Hot Water Connection Fee applies when a ‘Get Connected’ request is received by 2pm on a business day and a start read/connection is carried out the next business day or thereafter. |
$0.00 |
| Standard Hot Water Move-Out Fee
Standard Hot Water Move-Out Fee applies when a ‘Moving Out’ request is received by 2pm on a business day and a final read/disconnection is carried out the next business day or thereafter. |
$0.00 |
| Priority Hot Water Connection Fee / Priority Hot Water Move Out Fee
(This service may not be available in all areas) Priority Hot Water Connection Fee applies for same day connection when a ‘Priority Get Connected’ request is received before 2pm on a business day and a start read/connection is carried out that day, or the following business day if received after 2pm. Priority Hot Water Move Out Fee applies when a ‘Priority Moving Out’ request is received before 2pm on a business day and a final read/disconnection is carried out that day, or the following business day if received after 2pm. |
$106.70
|
| Emergency Hot Water Connection Fee/ Emergency Hot Water Move Out Fee
(This service may not be available in all areas) Emergency Hot Water Connection Fee applies for same day connection when a ‘Emergency Get Connected’ request is received after 2pm on a business day and a start read/connection is carried out on that day. Emergency Hot Water Move Out Fee applies when a ‘Emergency Moving Out’ request is received after 2pm on a business day and a final read/disconnection is carried out that day. |
$120.89 |
| Reconnection Fee
Reconnection after customer was disconnected for example for non-payment (fee for disconnection and reconnection all in one). |
$50.05 |
| Paper Bill Fee
A fee for receiving a bill in the mail. |
$2.20 |
| Meter investigation (if no fault detected)
A fee for when a customer has initiated request for special meter investigation, e.g. internal data analysis, wiring transposition, and the investigation is provided during business hours. |
$193.60 |
| Meter testing (if no fault detected)
As quoted |
As quoted |
| Installation of a new or upgraded meter
As quoted |
As quoted |
| Meter reconfiguration charge
Applies due to installation of a solar meter or when meter programming is required |
As quoted |
| Card payment fee
A fee for paying by Mastercard, Visa or another payment method where we incur a merchant services fee, which will be applied to the next bill |
$0.00 |
Additional Fees and Charges – Hot Water |
Cost |
| Standard Hot Water Connection Fee
Standard Hot Water Connection Fee applies when a ‘Get Connected’ request is received by 2pm on a business day and a start read/connection is carried out the next business day or thereafter. |
$0.00 |
| Standard Hot Water Move-Out Fee
Standard Hot Water Move-Out Fee applies when a ‘Moving Out’ request is received by 2pm on a business day and a final read/disconnection is carried out the next business day or thereafter. |
$0.00 |
| Priority Hot Water Connection Fee / Priority Hot Water Move Out Fee
(This service may not be available in all areas) Priority Hot Water Connection Fee applies for same day connection when a ‘Priority Get Connected’ request is received before 2pm on a business day and a start read/connection is carried out that day, or the following business day if received after 2pm. Priority Hot Water Move Out Fee applies when a ‘Priority Moving Out’ request is received before 2pm on a business day and a final read/disconnection is carried out that day, or the following business day if received after 2pm. |
$95.81
|
| Emergency Hot Water Connection Fee/ Emergency Hot Water Move Out Fee
(This service may not be available in all areas) Emergency Hot Water Connection Fee applies for same day connection when a ‘Emergency Get Connected’ request is received after 2pm on a business day and a start read/connection is carried out on that day. Emergency Hot Water Move Out Fee applies when a ‘Emergency Moving Out’ request is received after 2pm on a business day and a final read/disconnection is carried out that day. |
$95.81 |
| Reconnection Fee
Reconnection after customer was disconnected for example for non-payment (fee for disconnection and reconnection all in one). |
$80.96 |
| Paper Bill Fee
A fee for receiving a bill in the mail. |
$2.20 |
| Meter investigation (if no fault detected)
A fee for when a customer has initiated request for special meter investigation, e.g. internal data analysis, wiring transposition, and the investigation is provided during business hours. |
$193.60 |
| Meter testing (if no fault detected)
As quoted |
As quoted |
| Installation of a new or upgraded meter
As quoted |
As quoted |
| Meter reconfiguration charge
Applies due to installation of a solar meter or when meter programming is required |
As quoted |
| Card payment fee
A fee for paying by Mastercard, Visa or another payment method where we incur a merchant services fee, which will be applied to the next bill |
$0.00 |
Additional Fees and Charges – Hot Water |
Cost |
| Standard Hot Water Connection Fee
Standard Hot Water Connection Fee applies when a ‘Get Connected’ request is received by 2pm on a business day and a start read/connection is carried out the next business day or thereafter. |
$0.00 |
| Standard Hot Water Move-Out Fee
Standard Hot Water Move-Out Fee applies when a ‘Moving Out’ request is received by 2pm on a business day and a final read/disconnection is carried out the next business day or thereafter. |
$0.00 |
| Priority Hot Water Connection Fee / Priority Hot Water Move Out Fee
(This service may not be available in all areas) Priority Hot Water Connection Fee applies for same day connection when a ‘Priority Get Connected’ request is received before 2pm on a business day and a start read/connection is carried out that day, or the following business day if received after 2pm. Priority Hot Water Move Out Fee applies when a ‘Priority Moving Out’ request is received before 2pm on a business day and a final read/disconnection is carried out that day, or the following business day if received after 2pm. |
$97.00
|
| Emergency Hot Water Connection Fee/ Emergency Hot Water Move Out Fee
(This service may not be available in all areas) Emergency Hot Water Connection Fee applies for same day connection when a ‘Emergency Get Connected’ request is received after 2pm on a business day and a start read/connection is carried out on that day. Emergency Hot Water Move Out Fee applies when a ‘Emergency Moving Out’ request is received after 2pm on a business day and a final read/disconnection is carried out that day. |
$280.00 |
| Reconnection Fee
Reconnection after customer was disconnected for example for non-payment (fee for disconnection and reconnection all in one). |
$160.00 |
| Paper Bill Fee
A fee for receiving a bill in the mail. |
$1.20 |
| Meter investigation (if no fault detected)
A fee for when a customer has initiated request for special meter investigation, e.g. internal data analysis, wiring transposition, and the investigation is provided during business hours. |
$193.60 |
| Meter testing (if no fault detected)
As quoted |
As quoted |
| Installation of a new or upgraded meter
As quoted |
As quoted |
| Meter reconfiguration charge
Applies due to installation of a solar meter or when meter programming is required |
As quoted |
| Card payment fee
A fee for paying by Mastercard, Visa or another payment method where we incur a merchant services fee, which will be applied to the next bill |
$0.00 |
All amounts Inc. GST, where applicable.