Additional Fees & Charges

Fee

Cost 

Connection Fee

 

Standard Move In/Standard Move out

‘Next Day” connection applies if request is received by 2pm for connection on the next business day.

Priority Move In/Priority Move Out

“Priority” connection applies if request is received by 2pm for connection on the same day, or after 2pm for connection on the next business day.

Emergency Connection

“Emergency” connection applies if request is received after 2pm for connection on the same day.

 

 

$38.50

 

$88.00

 

$264.00

Special Meter Read Fee (field visit) – Business hours only. Type 5 & 6 meter.

 

Bulk Special Meter Read >50 Meter – $/meter

$38.50

 

$16.50

Service Technician Fee

By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.

Quoted
Wasted Field Visit Fee – Business hours only.  E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.

 

Wasted Service Technician Fee – Applies when a service technician booking is wasted and not due to any fault of WINconnect.  E.g. fault attendance found consumer’s main switch was off.

$38.50

 

$198.00

Reconnection Fee – after disconnection for non-payment.

Reconnection after customer was disconnected for non-payment (fee for disconnection and reconnection all in one).

 

$198.00

Meter Investigation

Business hours. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition.

$176.00
Meter Testing 

See local Distributor’s website for charges.

Quoted
Postage & Handling  Fee for Invoices Sent by Post

$/invoice posted via mail services.

$2.20
Payment Dishonor Fee

 

Cheque Any fees incurred for dishonored.

Direct debit (bank account) Will be applied to the next bill.

Direct Debit (credit card) No fee.

 

Pass through

$2.75

$0.00

Historical Billing Information or Meter Data

Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period.

 

 

New or Upgraded Metering Charge
1PH interval mtr Quoted
3PH interval mtr Quoted
3PH CT interval mtr Quoted
New Connection Fees  Jemena  United  Energy  Citipower Powercor Ausnet Services 
Single Phase (ToU) $655.60 $520.30 $555.50 $557.70 $233.20
Three Phase (ToU) $850.03 $520.30 $664.40 $689.70 $349.80
Three Phase CT (ToU) Quoted Quoted $2,780.80 $2,703.80 $503.80

A new connection fee may be charged for establishing the connection between the embedded network and your tenancy. If you are not the owner of the property, this fee is recoverable from your landlord under the Residential Tenancies Act 1997 (Section 53): Residential Tenancies Act 1997 (Section 53) (view online) Landlord’s liability for various utility charges 53. Landlord’s liability for various utility charges(1) A landlord is liable for-(a) the installation costs and charges in respect of the initial  connection to  rented premises of any electricity, water, gas, bottled gas or oil supply service.

Fee

Cost 

Connection Fee

 

Standard Move In/Standard Move out

‘Next Day” connection applies if request is received by 2pm for connection on the next business day.

Priority Move In/Priority Move Out

“Priority” connection applies if request is received by 2pm for connection on the same day, or after 2pm for connection on the next business day.

Emergency Connection

“Emergency” connection applies if request is received after 2pm for connection on the same day.

 

 

$0.00

 

$106.70

 

$308.00

Special Meter Read Fee (field visit) – Business hours only. Type 5 & 6 meter.

 

Bulk Special Meter Read >50 Meter – $/meter

$0.00

 

$11.61

Service Technician Fee

By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.

Quoted
Wasted Field Visit Fee – Business hours only.  E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.

 

Wasted Service Technician Fee – Applies when a service technician booking is wasted and not due to any fault of WINconnect.  E.g. fault attendance found consumer’s main switch was off.

$40.02

 

$50.15

Reconnection Fee – after disconnection for non-payment.

Reconnection after customer was disconnected for non-payment (fee for disconnection and reconnection all in one).

 

$141.22

Meter Investigation

Business hours. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition.

Quoted
Meter Testing 

See local Distributor’s website for charges.

Quoted
Payment Dishonor Fee

 

Cheque Any fees incurred for dishonored.

Direct debit (bank account) Will be applied to the next bill.

Direct Debit (credit card) No fee.

 

Pass through

$2.75

$0.00

Historical Billing Information or Meter Data

Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period.

 

 

New or Upgraded Metering Charge
1PH interval mtr Quoted
3PH interval mtr Quoted
3PH CT interval mtr Quoted

Fee

Cost 

Connection Fee

 

Standard Move In/Standard Move out

‘Next Day” connection applies if request is received by 2pm for connection on the next business day.

Priority Move In/Priority Move Out

“Priority” connection applies if request is received by 2pm for connection on the same day, or after 2pm for connection on the next business day.

Emergency Connection

“Emergency” connection applies if request is received after 2pm for connection on the same day.

 

 

$0.00

 

$106.70

 

$120.89

Special Meter Read Fee (field visit) – Business hours only. Type 5 & 6 meter.

 

Bulk Special Meter Read >50 Meter – $/meter

$8.76

 

$11.61

Service Technician Fee

By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.

Quoted
Wasted Field Visit Fee – Business hours only.  E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.

 

Wasted Service Technician Fee – Applies when a service technician booking is wasted and not due to any fault of WINconnect.  E.g. fault attendance found consumer’s main switch was off.

$8.76

 

$134.75

Reconnection Fee – after disconnection for non-payment.

Reconnection after customer was disconnected for non-payment (fee for disconnection and reconnection all in one).

 

$50.05

Meter Investigation

Business hours. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition.

Quoted
Meter Testing 

See local Distributor’s website for charges.

Quoted
Postage & Handling  Fee for Invoices Sent by Post

$/invoice posted via mail services.

$2.20
Payment Dishonor Fee

 

Cheque Any fees incurred for dishonored.

Direct debit (bank account) Will be applied to the next bill.

Direct Debit (credit card) No fee.

 

Pass through

$2.75

$0.00

Historical Billing Information or Meter Data

Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period.

 

 

New or Upgraded Metering Charge
1PH interval mtr Quoted
3PH interval mtr Quoted
3PH CT interval mtr Quoted

Fee

Cost 

Connection Fee

 

Standard Move In/Standard Move out

‘Next Day” connection applies if request is received by 2pm for connection on the next business day.

Priority Move In/Priority Move Out

“Priority” connection applies if request is received by 2pm for connection on the same day, or after 2pm for connection on the next business day.

Emergency Connection

“Emergency” connection applies if request is received after 2pm for connection on the same day.

 

 

$40.48

 

$95.81

 

$95.81

Special Meter Read Fee (field visit) – Business hours only. Type 5 & 6 meter.

 

Bulk Special Meter Read >50 Meter – $/meter

$15.07

 

$15.07

Service Technician Fee

By appointment. Applies to requests such as shutdowns, abolishment’s, after hours works, CT meter isolations, etc.

Quoted
Wasted Field Visit Fee – Business hours only.  E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.

 

Wasted Service Technician Fee – Applies when a service technician booking is wasted and not due to any fault of WINconnect.  E.g. fault attendance found consumer’s main switch was off.

$40.48

 

$181.50

Reconnection Fee – after disconnection for non-payment.

Reconnection after customer was disconnected for non-payment (fee for disconnection and reconnection all in one).

 

$80.96

Meter Investigation

Business hours. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition.

Quoted
Meter Testing 

See local Distributor’s website for charges.

Quoted
Postage & Handling  Fee for Invoices Sent by Post

$/invoice posted via mail services.

$2.20
Payment Dishonor Fee

 

Cheque Any fees incurred for dishonored.

Direct debit (bank account) Will be applied to the next bill.

Direct Debit (credit card) No fee.

 

Pass through

$2.75

$0.00

Historical Billing Information or Meter Data

Fee only applies if information requested > 2 years old or has been requested more than 4 times in any 12 month period.

 

 

New or Upgraded Metering Charge
1PH interval mtr $220.66
3PH interval mtr $543.40
3PH CT interval mtr Quoted

Fee

Cost 

Connection Fee

 

Standard Move In

“Next Day” connection applies if request is received by 2pm for connection on the next business day.

Priority Move In

“Priority” connection applies if request is received by 2pm for connection on the same day, or after 2pm for connection on the next business day.

Emergency Connection

“Emergency” connection applies if request is received after 2pm for connection on the same day.

Reconnection Fee – after disconnection for non-payment

Reconnection after customer was disconnected for non-payment (fee for disconnection and reconnection all in one).

 

 

$28.27

 

$97.00

 

 

$280.00

 

$160.00

Move Out

Business hours only.  Field visit to disconnect supply.  If remote connect/disconnect or office action only, only allowed to apply equivalent fee.

 

$28.27

 

Special Meter Read Fee (Field Visit) – Business hours only.  Type 5 & 6 meter.

 

Bulk Special meter read > 50 meters – $/meter.

 

$16.63

 

$0.00

Wasted Field Visit Fee

Business hours only.  E.g. customer fails to provide access as arranged for special meter read, reconnection or disconnection request.

$16.63
Historical Billing Information or Meter Data

Fee only applies if information requested is > 2 years old or has been requested more than 4 times in any 12 month period.

$0.00
Service Technician Fee

By appointment.  Applies to requests such as shutdowns, abolishments, after hours works, CT meter isolations, etc.

Quoted
Wasted Service Technician Fee

Applies when a service technician booking is wasted and not due to any fault of WINconnect.  E.g. fault attendance found consumer’s main switch was off.

Quoted
Meter Investigation

Business hours. Customer initiated request for special investigation, e.g. interval data analysis, wiring transposition.

Quoted
Meter Testing 

See local Distributor’s website for charges.

$305.59
New or Upgraded Metering Charge 

 

1PH interval meter 

3PH interval meter

3PH CT interval meter 

 

$0.00

$0.00

$0.00

All amounts Inc. GST, where applicable.