Your Embedded Electricity Network offers several payment options which can be found on the back of each WINConnect bill.

Direct Debit Authority

Direct Debit Authority

Automatic Payment or Direct Debit is an easy way to ensure your bills are paid on time.

WINenergy will issue your monthly (electricity) or bi-monthly (water) bill with 14 day payment terms. If payment is not received via any of the other payment methods (NB: please allow atleast 3 business days prior to the due date to avoid double payments) any balance remaining on your account is automatically deducted on the due date detailed on your bill from the nominated savings, cheque or credit card account.

Direct Debit is mandatory for residential accounts.

Download Direct Debit Authority for full terms and conditions and to set up or change your direct debit payment details.

Please be aware that the direct debit authority can only be sent back for processing via standard mail or fax.

Alternatively, please contact us 1300 791 970 and we can arrange this over the phone.

BPAY

You can pay your WINenergy bill using the BPAY facility provided by your bank or financial institution. Payment can be made from cheque, savings, debit or transaction accounts. Further information is available at www.bpay.com.au.

If you receive multiple WINenergy bills for different addresses located in different complexes, the biller code and reference number may differ. Ensure you use the correct BPAY biller code and reference number to avoid any incorrect payment allocation.

The BPAY biller code and reference number details can be found on the back of your bill under payment options.

Pay Online

You can pay your WINenergy bill online using your credit card through POSTbillpay website.

The POSTbillpay biller code and reference number details can be found on the back of your bill under payment options.

Pay By Phone

You can pay your WINenergy bill via phone by calling 1300 791 970 (select option 2, followed by option 1). Payment can be made using either Visa or Mastercard credit cards.

Please ensure you have your account reference number handy before proceeding. These are the same details as specified under the POSTbillpay payment option.

Pay In Person

You can pay your WINenergy bill in person at any Post Office outlet using cheque, cash, debit card, VISA or MasterCard.

You can find an Australia Post Office outlet online.

Pay By Mail

Send your payment slip (tear off from the bottom of your bill) together with a cheque or money order made payable to WINconnect Pty Ltd t/a WINenergy to:

WINenergy t/a WINconnect Pty Ltd
Locked Bag 20044, Melbourne  VIC  3001

Centre Pay

Tenants wishing to use Centrepay should use the following details:

Service Provider: WINconnect Pty Ltd t/a WINenergy
Reference: 555-083451B
Please quote your WINenergy account number.

For more details on how to use or set up Centrepay please visit the Centrepay website (Department of Human Services).

Can’t find what you’re looking for?

Our friendly Customer Service team are happy to assist.

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1300 791 970

Monday – Friday
Between 8am – 5pm (AEST)

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